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Customer Terms & Conditions
Payment Terms
·
Please review your payment terms on
your order or your agreement with
Mondoro. Mondoro will release the
container ONLY when full payment has
been made.
·
Those companies NOT approved for
credit by Mondoro’s insurer will be
advised of payment terms on a
case-by-case basis.
·
Customers whose credit ratings
change, or if the credit company
advises they will no longer insure
them or consider them to be a credit
risk, will immediately be given new
payment terms to reflect this
change. Mondoro will inform
customers immediately of this
change.
·
We also accept a Transferable,
Irrevocable Letter of Credit.
·
We do not extend credit (carefully
read our policy about overdue
payments).
Method of Payment
Telegraphic Bank Transfer to our
account as advised on the order or
payment documentation. For some
small payments we allow for
customers to pay via our credit on
PayPal. A charge will be included
for a credit card or PayPal
payment.
Conditions
Sales
All sales are final. Goods are not
returnable.
Breach
Failure by the customer to pay for
the goods or samples after
production has started, or when
goods or samples have been produced,
will result in a breach of this
contract. Mondoro reserves the right
to make claim against the customer
for all damages and losses suffered,
whether financial or otherwise
resulting from this breach of
contract. This breach is considered
an Abandonment of Goods and will
dissolve any and all Non-compete
Agreements or any other agreements
Mondoro may have signed with the
customer, thus permitting Mondoro to
dispose of the goods and use the
designs or products in any manner.
Payment
Mondoro must receive payment in full
before goods are released to the
customer.
Payment is due when proof of
shipment is given to the customer.
If customer fails to pay after
shipment, the title of all goods
shall remain with Mondoro and the
customer shall have no right to sell
or dispose of the goods, in any
manner, until full payment is
received. Mondoro reserves the right
to file claims with collection
agencies on any unpaid accounts at
any time after the thirty day
payment period has passed.
For any unpaid balances which are
over 2 weeks past the agreed due
date, Mondoro will charge a 3%
accrued interest per week on the
overdue balance. Less than a week
(1 to 7 days) will be charged as a
full week interest. All interest
and balance must be paid, before
processing or shipping any
additional or new orders. Interest
amounts will be added to customer
payment statements.
Labels and Attachments
Any labels or attachments to be used
on the product must be supplied to
Mondoro when the order is confirmed.
If Mondoro has agreed to supply
these labels or attachments, Mondoro
must be given complete and clear
information regarding
label/attachment specifications
before goods are priced. If this is
not done, we may require a price
increase.
Shipping Requirements
Mondoro produces goods on an FOB
basis. If needed, customer may
advise Mondoro of the nominated
Freight Forwarder's name; Mondoro
will bear all transportation costs
for the FOB terms of sale except in
the case if the customer decides to
abandon the goods, in which case the
customer will be responsible for all
charges incurred. The customer must
pay all freight charges, insurance,
forwarder charges (excluding Bill of
Loading Charge), and other charges
incurred for shipment to arrive at
its final destination.
Pricing and Other Charges
·
Order Minimum Quantities�/i>Mondoro
price sheets carefully list the
minimum quantity for each item.
Please carefully check this to
ensure that your order reaches this
minimum for each item you order. We
set minimums, as many times we have
to purchase materials and supplies
and need this minimum to help to get
you the best price possible. For
questions concerning this, please
contact Mondoro’s Order Department
at orders@mondoro.com.
·
FCL Shipments�/i>Mondoro
encourages customers to ship Full
Container Loads (FCL) from the port
as listed on the price sheet. Prices
are based on Full Container Load
shipments. Generally speaking,
Mondoro will accept any container
size for a shipment. But customers
wanting to ship less than a standard
40�container should check with the
Mondoro Orders Department at
orders@mondoro.com for confirmation
at the time of placing an order.
·
LCL Shipments�/i>Customers who
require shipping Less Container
Loads (LCL) will be required to pay
a 10% handling surcharge on the
shipment. This charge is for all
Less Container Load shipments (LCL),
no matter the amount of the CBMs.
This LCL charge does not include
additional charges such as
transportation, consolidation, or
other fees.
o
Air Shipments�/i>Customers
requesting that goods be shipped by
air will also have a 10% surcharge.
Air shipments will be considered as
a Less Container Load shipment and
all charges and terms and conditions
for the air shipment will be the
same as for the LCL shipments as
listed above.
o
Transportation and Consolidation
Charges�/i>Prices are based on
the FOB port as listed on the price
sheet. If customer requests to have
items shipped from another port not
listed on the price sheet or goods
to be consolidated that have various
FOB port listed on the price sheet,
consolidation and transportation
charges will apply. Mondoro will
provide the consolidation and
transportation charges on a
case-by-case basis. Until the
transportation or consolidation is
done, Mondoro can only estimate the
price, but a confirmed price will be
given once the consolidation and
transportation has been completed.
Please see the section on Shipping
Requirements for more information on
shipping and Port Discharge for more
information on consolidation fees.
o
Fumigation and Other Charges�/i>in
some circumstances, products may be
required to have fumigation or other
certification in order to be shipped
to their destination. Customers will
be required to pay for these
charges. As in the case of
fumigation, the customer must ensure
they order enough goods so the
fumigation may take place.
Fumigating small quantities can be a
problem. For more information on
this, please contact the Mondoro
Shipment Office (orders@mondoro.com)
Port of discharge
Goods will be delivered to the port
of discharge as listed on the Sales
Contract. If consolidation is
required for goods to various ports
or destinations, there may also be
additional charges incurred for the
consolidation handling.
Product Information
Mondoro will produce products as per
the Confirmation Samples unless the
customer informs us in writing of
any required changes or adjustments.
For items that have changes or
adjustments prior to manufacture,
Mondoro must have complete and clear
product information before
processing the order. Orders placed
with us that have incomplete or
unclear specifications cannot be
given a confirmed price or an
estimated shipping date. Changes
made after production begins may
result in delay and additional
charges.
Replacements
Please carefully read our attached
replacement policy.
Contact
If you have any questions or
concerns about your order or these
terms, please contact
orders@mondoro.com. For order
processing you must contact us
within three (3) working days of
receiving your order, otherwise
Mondoro will consider all agreements
in these terms and conditions and
your order as agreed upon and
legally binding.
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